Frequently asked
Questions, answered plainly
If yours is not here, ask us. There is no charge for a question, and we answer most of them the same business day.
Before your appointment
What identification do I need?
Every signer must present one valid, unexpired government-issued photo ID, such as a driver’s license, state ID card, U.S. or foreign passport, or military ID. Two requirements matter most: the full name printed on the legal documents must match the name on the signer’s ID, and the ID must be government-issued. Store membership cards, credit cards, student IDs, and work badges cannot be accepted under Pennsylvania law. If a signer has no government photo ID or there is a name discrepancy, please contact us before booking: Pennsylvania permits limited alternatives, such as a qualified credible witness, and we will help determine whether one applies to your situation.
Link to this answerShould I sign my document before the appointment?
No, please leave all signature and date lines blank until your appointment. Under Pennsylvania law, most notarizations require the notary to witness your signature in person, and signing in advance may mean re-printing or re-signing in our presence. Please make sure your documents are complete and fully filled out, but left unsigned until we meet.
Link to this answerCan you provide witnesses?
Yes. If your documents require impartial witnesses, we can arrange up to four pre-screened witnesses for $25 per witness, subject to availability. Please select this option during online booking so we can coordinate our arrival accordingly. You are also welcome to provide your own qualified, disinterested witnesses at no additional cost.
Link to this answerCan a family member or interested party be a witness?
Typically, no. Legal guidelines usually require witnesses to be independent adults with no personal, financial, or legal connection to the document. Spouses, family members, and named beneficiaries are generally ineligible. Please consult your document preparer or legal counsel to confirm witness eligibility rules for your specific paperwork.
Link to this answerAvailability, travel, and service area
Are you really available 24/7?
Yes, we offer 24/7 mobile notary services by appointment, subject to availability. Standard business hours are 7:00 AM to 7:00 PM, and we frequently accommodate urgent, after-hours requests. Outside standard hours, an evening surcharge applies from 7:00 PM to 10:00 PM (+$50) and an overnight surcharge from 10:00 PM to 7:00 AM (+$150).
Link to this answerHow are travel fees calculated?
Travel fees begin at $30 and include up to 10 miles. Any distance beyond the initial 10 miles is billed at $15 per additional 5 miles. When you enter your location into our quote calculator, your exact travel fee is computed automatically, so you always know the final cost upfront before you book.
Link to this answerWhat areas do you serve?
Our primary service area includes Harrisburg and surrounding Central Pennsylvania communities across six counties: Dauphin, Cumberland, Perry, York, Lebanon, and Lancaster. We also travel beyond these areas upon request. Any travel outside our core coverage is calculated clearly and presented upfront before you book: call or text us and we will quote the trip by hand.
Link to this answerHospitals, care homes, and correctional facilities
Can you come to hospitals or care facilities?
Yes. We regularly visit hospitals, hospice centers, nursing facilities, and rehabilitation centers throughout Central PA, and we coordinate with family members and discharge planners to conduct smooth bedside signings. One requirement we cannot work around: the signer must be conscious, coherent, and capable of communicating their own intent at the time of signing.
Link to this answerCan you enter correctional facilities?
Yes. Correctional signings carry a $100 specialty fee, and we handle the paperwork side of the visit for you. Every facility has its own approval process and its own rules about what may be brought inside, so book as early as you can. Facility approval is the part nobody can rush.
Link to this answerWhat is included in specialty-service pricing?
The specialty fee is an all-inclusive bundle that consolidates administrative and prep work into one straightforward price. It includes pre-appointment document review, facility coordination, the first 10 miles of travel, up to 20 pages of printing and scanning, and digital delivery of your completed documents. If physical shipping is needed, it is billed separately at direct carrier rates with zero markup: clear, honest pricing without unexpected add-on charges.
Link to this answerLoan signings
Who sends you the closing package?
Usually the title or escrow company, or the lender, emails it to us a day or so before the signing. We print two complete sets: one you sign, one you keep. If the package is coming already printed, or it will be waiting at the signing, tell us on the form and we bring everything else. The $150 signing fee covers the printing either way.
Link to this answerWhat happens to the documents after I sign?
They go back the way the title company asks. If they need scan-backs, we scan the signed package and email it to them after the appointment. The originals go out with the shipping label the title company provides. Both are included in the signing fee.
Link to this answerCan you explain my loan documents to me?
No, and that protects you. A notary signing agent presents the documents, shows you where to sign, initial, and date, and notarizes the ones that call for it. Explaining loan terms, interest rates, fees, or what a document means is your loan officer’s job and your title company’s, and Pennsylvania does not permit a notary to give that kind of advice. Ask them your questions before the appointment, so nothing holds up the closing.
Link to this answerApostille, retrieval, and translation
What is apostille assistance?
An apostille certifies a document so another country will accept it. We prepare, file, and track your request with the Pennsylvania Department of State. The Commonwealth issues the apostille itself. Pricing starts at $150 for the first document and $35 for each additional document, with courier service available for $75. Shipping is billed separately at the carrier rate, and payment is due before the work begins.
Link to this answerCan you retrieve a government or court document for me?
Often, yes, and it is worth asking even when the record sounds unusual. Document retrieval starts at $100 plus any government or agency fees. Before we accept the job we contact the agency and verify authorization, identification requirements, eligibility, record availability, and the agency’s own fees. Then you approve the final total before we begin.
Link to this answerDo you offer certified translation?
Yes. Certified translations are coordinated through a professional translation partner and come with a signed statement of accuracy. $35 per page (a page is up to 250 words), or $80 per page for rush, paid online when you place the order. We check the page count against your document before any work starts, and your certified PDF arrives by email within 3 business days of the count being agreed. If the translation also needs notarization or an apostille, we can look after all of it together.
Link to this answerWhat we can and cannot do
Do you provide legal advice?
No. We are commissioned notaries, not attorneys. We cannot advise you on what your document means, whether it is the right document, or how to fill it in. For those questions, talk to whoever prepared the document or to an attorney. Anything about the notarization itself is fair game, though, so please ask.
Link to this answerMore questions
Do I need to print my estate documents before you arrive?
No. If your attorney or document preparer emails the package to us, we can print up to 20 pages as part of the $100 specialty fee. We can also scan and digitally return the signed package to you or your lawyer after completion.
Link to this answerWhat does the employee need to bring to an I-9 appointment?
Original, unexpired identification of their own choosing from the official USCIS Lists of Acceptable Documents, which are printed on the Form I-9 itself. We deliberately do not publish our own version of that list, because the choice belongs to the employee and neither an employer nor their representative may steer it. If you are not sure what applies to your situation, call or text us before the appointment and we will walk through it with you. We examine the originals in person, so photocopies and phone pictures will not do, and the first 10 minutes on site are part of the service.
Link to this answerStill wondering?
Send us the details and we will tell you what it takes, or price the job yourself in about a minute.
